Draft notice: This is a draft policy generated for an early-stage product. For production use, have an attorney review before publishing.
Last updated: June 28, 2026
We want you to feel confident every time you use Cateloom. Here is exactly what happens when something goes wrong.
If you consume a credit and the AI fails to return a usable image due to a technical error on our end (server error, AI API timeout, generation producing a blank or corrupted image), we automatically refund the credit to your account. You do not need to contact us — this happens in real time.
What counts as a qualifying failure:
What does not qualify: outputs you dislike aesthetically, results that don't match your creative vision, or generations that completed successfully but don't meet your expectations. AI outputs are inherently variable — see our Terms of Service for details.
Credit pack purchases are non-refundable once payment is confirmed, except as described in Section 1 above (automatic refund for technical failures) or where required by applicable consumer protection law.
Credits do not expire on paid accounts. On free accounts, credits received at signup may expire if the account is inactive for more than 12 months.
If you subscribe to a paid plan and decide it is not right for you, we offer a 7-day refund window from the date of your first subscription payment, provided you have not made significant use of the service (consuming more than 20% of your monthly credit allocation).
To request a subscription refund within this window, email support@cateloom.com with the subject line “Refund request” and the email address on your account. We will process the refund within 5–10 business days to your original payment method.
After the 7-day window, subscription payments are non-refundable. Cancelling a subscription stops future billing and retains your access until the end of the current billing period.
We handle exceptional situations (extended platform outages, billing errors, double-charges) on a case-by-case basis. If you believe you have been charged incorrectly or experienced a prolonged service disruption, contact us and we will make it right.
For any refund question or request, email support@cateloom.com. Include your account email and a brief description of the issue. We aim to respond within one business day.